At NZR Food, we aim to provide a delightful shopping experience and outstanding customer service. If you encounter any issues with your order, please let us know right away. Whether it's a problem with your delivery, a damaged product, or you need to return an item, we're here to help. Contact us at support@nzrfood.co.uk for assistance.
30-Day Returns Policy
If you change your mind about a non-perishable item, you can return it to us within 30 days for a refund or exchange. The item must be in saleable condition, unopened, and in its original packaging. Please note that you will be responsible for the cost of returning items unless they are faulty or damaged.
Damaged or Faulty Products
We strive to ensure that your items arrive in perfect condition. If you receive a damaged or faulty product, contact us within 30 days of receipt, and we'll arrange for a replacement or refund.
Email us at support@nzrfood.co.uk with a description of the issue and, if possible, include photos of the damage.
Return Address
If you need to return items, send them to the following address:
Returns Department
NZR Food
[Address Line 1]
[Address Line 2]
[City, State, Zip Code]
Please include your order number with your return. Once we receive the items, allow 5-7 working days for your refund to be processed.
Statutory Rights
Our returns and refunds policy does not affect your statutory rights as a consumer.
We hope this policy provides you with all the information you need. If you have any further questions, don't hesitate to reach out to us.
Thank you for shopping with NZR Food!
